Complaints Procedure

At Embla, we understand that concerns may arise — and when they do, they deserve to be met with both respect and a clear path forward. In the spirit of transparency and accountability, we have established a straightforward, fair and responsive complaints procedure.

If you have a grievance relating to any fund managed or administered by us, you may contact our dedicated Complaints Officers:

Embla Fund Management AG
Complaints Officer
Kirchstrasse 3
FL‑9490 Vaduz
Tel: +423 220 23 80
Email: complaints@embla.com

When you reach out, please provide:

1. The name (and ISIN if applicable) of the fund concerned.

2. A clear description of the facts and reasons for your complaint.

3. Your contact information (name, address, phone, email).

Upon receipt, we will endeavour to acknowledge your complaint promptly — within three working days, you’ll hear from us to confirm we are handling the matter. We will pursue a resolution with diligence, aiming to keep you informed of progress at each step.

Our promise is that making a complaint will never cost you anything. We take your concerns seriously, and our process is designed not just to respond, but to learn: we regularly review the effectiveness of our approach to identify any shortcomings and adapt.